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Warranty – Retailers Only

Warranty Issues

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This form is for the use of retailers whose customers may be experiencing difficulty with one of our products. Once a fault has been positively identified we can issue you a credit or send out a replacement.

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If at all possible, we prefer to replace a faulty part rather than the whole unit. We’re happy to send the necessary part direct to your customer. Not because it’s cheaper (it generally isn’t) but because it’s a bit better for the planet. The less unnecessary waste that ends up in landfill, the better! Having said that, we understand that sometimes that’s not practical or that you might prefer just a credit or to to only deal with your customer yourself. We’re also happy to send the part to you if you want to give the customer what they need from your stock in the mean time.

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Please complete the relevant details in the form below. If you have any questions feel free to email support@coffeetools.au or call us on

(07) 3173 1552.

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Support Inquiries: 

support@coffeetools.au

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B2B Portal

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Terms & Conditions

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We acknowledge the Gubbi Gubbi people as the Traditional Custodians of the lands on which we stand. We pay our respects to Aboriginal and Torres Strait Islander Peoples, to their Elders, past and present and we honour their continued connection to land, culture and community.

​Copyright CTAE Pty Ltd 2025

Wacaco®, Minipresso® and Nanopresso® are the registered trademarks of Wacaco Company Ltd, Hong Kong.

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