Frequently asked questions

Brewing delicious cold brew with your Shelbru system is easy! Add Coffee: Place the stainless steel dual-filter into one carafe. Fill the filter with 100g (3.5oz) of coarse-ground coffee (ground for cold brew or French Press). Add Water: Slowly pour cold, filtered water into the carafe up to the "MAX" line. Brew: Secure the brewing lid on the carafe. Let steep for 12-24 hours at room temperature or in the fridge. Swap & Serve: After brewing, remove the filter. Swap the brewing lid with the pour spout lid on the carafe. Enjoy: Dilute your cold brew concentrate with water or milk (start with 1 part concentrate to 3-4 parts liquid) and serve over ice. Repeat: While enjoying your first batch, start a new one in your second carafe! Alternatively, you can watch the video here:

Medium-coarse to coarse-ground coffee is recommended. Set the grinder to produce particles in the range of 1.0~1.6mm, or follow the recommended settings for French Press or Cold Brew as suggested by the grinder manufacturers. Alternatively, if you purchase your beans from a café or roastery, ask them to grind the beans for you.

All parts of the Shelbru Cold Brew System are dishwasher-safe for easy cleaning. Alternatively, you can gently hand wash in warm water, with mild soap and a non-abrasive cleaning cloth.

Before you start: Make sure to fully charge the lid using the USB-C charger included in the box. 1. Add your coffee beans to the Smart Canister. Do not fill past the "MAX" line. 2. Twist the Smart Lid clockwise to close. Push the button on the lid to activate the vacuum process. The vacuum process will stop automatically once the lid detects the optimal pressure level. 3. To open the Smart Canister, push the button again to release the vacuum seal. Twist counter-clockwise to open the lid.

Use a damp towel to wipe the surface of the lid. DO NOT wash under running water or put it in the dishwasher. DO NOT store Smart Canister in the refrigerator or freezer. The jar is dishwasher-safe. Do NOT submerge the lid in water or use a dishwasher, as the lid contains electronic circuits. Doing so will void your warranty.

Green: When you push the button down OR automatic vacuum process initiated. Flashing Green: Green light will flash twice when vacuum seal is released. Blue: Lid is charging - the light will turn off when charging is complete. You can use the lid while charging. Flashing Red: Battery level has reached 20% OR user error message.

Shelbru Smart Canister uses a 1500mAh lithium-ion battery and takes 3~4 hours to fully charge.

You can perform approximately 330 vacuum cycles. If you perform one vacuum cycle every day, the battery can last for about 300 days theoretically. Considering re-vacuum cycles and standby consumption, you can expect the battery to last for 180~200 days.

In addition to coffee beans, you can store any dry food that is sensitive to oxygen and moisture. Examples include tea, nuts and seeds, dried fruits, grains and cereals, flour and baking ingredients, dried herbs and spices, snacks, pasta, and rice, etc. Please be aware that when you release the vacuum, any dry food stored with small/fine particles such as ground coffee may splash and adhere to the bottom of the lid. You can clean the bottom surface using a soft cloth or brush.

Yes, the Shelbru Smart Canister features a PERMANENT filter designed to protect the vacuum system. You can remove the silicon filter for washing and then reinstall it for reuse.

As mandated by Australian Consumer Law, all Shelbru products come with a 12 month warranty. This warranty does not cover: Damage caused by misuse, abuse, or neglect Damage resulting from unauthorised modifications or repairs Normal wear and tear, including but not limited to scratches, dents, or discoloration Damage caused by accidents or other external factors Products purchased from unauthorised sellers or resellers Operation with the wrong type of current or voltage Failure to follow all cleaning instructions Failure to comply with any safeguards listed in the instructions of the product or this warranty