Frequently asked questions

Burned or scalded milk on the bottom of the FlowTip jug may indicate that you are heating the milk too fast. Due to the small size of the pot and the speed at which it can heat up, it's important to always heat up the milk slowly or on your stovetops lowest setting. This should only take about 2 minutes to warm up to 55-65°C. Avoid heating up a second batch of milk without cleaning in-between as that will be more prone to burning.

The FlowTip jug is compatible with induction stoves but many models need to detect a minimum pot size in order to turn on. The FlowTip jug has a bottom diameter of 83mm and may not be detected by all models. An induction diffuser may be needed if your cooktop does not detect the FlowTip Jug.

The Flowtip jug is compatible with gas stoves. Use it on the smallest setting and make sure the handle is not directly over the flame. Note that the black model will discolour a bit at the bottom if used directly on an open flame. Using a stovetop diffuser may help to prevent this.

Yes. Place the Flowtip offset from the center so the handle is not directly above the heat source. Be careful with the highly abrasive electric stoves such as the models with exposed coils or rough metal surfaces as they may scratch the black finish. If your electric stovetop is not the glass/ceramic type, we recommend selecting the stainless colour jug or using a stovetop diffuser.

No! Both FlowTip Jugs are made out of stainless steel.

The FlowTip Jug comes with a mini cleaning brush to help remove any milk residue at the bottom and can be washed in warm, soapy water. Avoid using abrasive scourer pads on the black FlowTip Jugs as this could leave scratches. For an easy clean, rinse jugs after each use and avoid leaving any milk sitting in the bottom of the jug.

Yes.

450ml.