Frequently asked questions

When you have an issue or fault with a product you bought from one of our retailers, please contact them directly. They'll be able to help you. We partner with all our stockists to ensure you receive the best possible customer service, and we'll work with them to resolve any product issues that come up.

The warranty period can vary depending on the product. However, rest assured that all products come with a minimum 12-month warranty as mandated by Australian consumer law.

All warranty claims must be submitted by the retailer you purchased the item from. Please provide the retailer with as much information as possible about the purchase and the issue ie. purchase receipt and details concerning the issue you're having. Where possible, photo's and/or video footage of the fault may be required to support the claim. Retailers can fill in our Warranty Claim Form. Please note that this form is only for retailers. Forms filed by the consumer will not be accepted.

In some cases we require either photos or videos of the possible fault you are experiencing. This is to help us determine the issue as quickly and thoroughly as possible, without having to physically have the item in our hands. Generally speaking most problems can be diagnosed this way. Additionally, if there is indeed a manufacturer fault with your item, we require images or videos to provide to the manufacturer for any credits or replacement parts required, as well as for their manufacturing process investigations. Please note that in some cases we will require the item to be returned to us for further testing.